LAST UPDATED: 04/04/2022

User privacy statement


Brand24 Global Inc., a Delaware corporation (“Brand24”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of:
our website at and other websites where this Privacy Policy is posted (collectively, the “Site”); and
the services, software, applications, plug-ins, components, functionality, or programs provided or offered now or in the future (collectively, the “Services”) on the Site or through our mobile applications (each, an “App”).

Throughout this Privacy Policy, “you” or “your” shall refer to any person or entity using the Site, Services, or App, and “we,” “our” or “us” will refer collectively to Brand24, Brand24 SA, and other corporate affiliates. For purposes of applicable privacy laws and regulations, Brand24 is the “Controller” and Brand24 and other corporate affiliates are “Processors” and Brand24 S.A. is Brand24’s designated represented in the European Union.

You can access most of our Site and our Apps without having to provide any information about yourself. But we do automatically collect some information through the use of Tags (e.g., cookies, pixel tags, web beacons, etc.), so please review the section of this Privacy Policy below to see how we collect and use such information. Additionally, if you don’t provide certain information, you might not be able to access all of the Site and you won’t be able to communicate with us or purchase any of the Services that we offer.

Please note that by using the Site or Services or by downloading any Apps, you agree to the terms in this Privacy Policy. If you do not agree to the terms in this Privacy Policy, please do not use the Site or Services, nor download any Apps.

This Privacy Policy may change from time to time. If we change this Privacy Policy, we will update the “Last modified” date above and provide a notice about the update on any Apps. Continued use of the Site, Services, or any Apps after the effective date of a Privacy Policy change will constitute your acceptance of those changes.


By using this Site, any Apps, or our Services, you expressly consent to:

the collection, use, and sharing of your information as described in this Privacy Policy; and
the transfer, maintenance, and processing of your information in the United States.

Our servers are located in the United States of America and Poland. If you are not a U.S. citizen or if you are accessing the Site, any Apps, or our Services from outside the United States, please be advised that through your use of the Site, Apps, or Services, you are consenting to the transfer of your personal information to the United States, which might not have protections that meet applicable requirements in the country in which you are a citizen or are located.

We have put in place commercially reasonable physical, electronic, and organizational procedures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of your information. For example, we use secure socket layer technology (SSL), which is designed to encrypt the transmission of information shared between your browser and our Site or Apps, and the information we collect is stored and transmitted using 128-bit encryption. We also require our affiliates and third parties outside of the European Union to agree to standard contractual data protection clauses that have been approved by the European Commission before we transfer your information to them. And affiliates and third parties that receive your information may only use or share it only in accordance with (i) written data processing agreements that impose privacy and data security obligations, and (ii) our instruction.
Our collection, use, sharing, and transfer of your information will remain subject to this Privacy Policy, but we cannot guarantee your information will be absolutely secure or that unauthorized persons will not access or use your personal information for improper purposes.

In the event of a breach of security affecting the personal information that you have provided to us, or the personal information that we have collected, we will take remedial actions as required by applicable laws, which might include providing you notice of such breach. You agree that we may send you such notices via the Site or Apps, or by phone, email, or mail.


Information you provide. When you sign up for the Services, download any Apps, or purchase any products using the Services Site, we may collect:
various personal information, including your name, mailing address, email address, phone number, username, password, demographic information (such as your age, gender, occupation), and third party social media profile information; and
other information you directly provide on our Site, using any Apps, or using our Services.

Some of this information will be retrieved and saved on our systems and may include a user token or other persistent identifier.
Direct communications. When you send email, post information on the Site, or communicate directly with us by some other method, we may retain those communications in order to process inquiries about you, respond to requests about you, and provide Services that you request of us. We may use your email address, phone number, or other means of communication that you authorize to communicate with you about our Services.

Information we get from others. If you (i) purchase or otherwise utilize our Services, or (ii) register or log into the Site or any App using a third party authenticator login, you authorize us to access and collect certain information from third parties such as your public profile and other information available in the public domain or available from the third-party authenticator if you use one to login or to register (please see your social network’s privacy policy or support documents for more information about their sharing of information with connected accounts). This information may be obtained using different algorithms, through social media APIs, or other sources, and may be combined with information you provide directly to us.

Information Automatically Collected; Cookies; Tags. When you use the Site, any Apps, or our Services, we may collect information about you and your computer or device, including through the use of both session and persistent “cookies,” “pixel tags,” or “web beacons” (collectively, “Tags”). “Cookies” are small data files stored on your hard drive, and “pixel tags” or “web beacons” are small graphic files placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed. A “session” Tag will not collect information once you close the program used to access the Tag (e.g., a web browser), and a persistent Tag will collect information until its deleted.
The type of information we automatically collect when you use our Site, any Apps, or Services includes the IP (Internet Protocol) address of your computer or device; information about other Tags on your computer or device; the website you visited before visiting our Site; pages you viewed on our Site; how long you spent accessing each page; how long you used an App; times and dates that you accessed the Site, used an Apps, or used our Services; your computer or device type; computer or device operating system type; browser type; browser language; and other information about how you used or accessed the Site, any Apps, or our Services.

You can typically remove and reject Tags with your browser or media-device settings. Many browsers and media-devices are set to accept Tags unless you change your settings. If you remove or reject our Tags, it could affect how our Site or App works for you.

We also use Google Analytics to understand how the site is being used. Google Analytics uses permanent cookies on your web browser to identify you as a unique user. Please see Google’s privacy policy for more information on how such data is collected and shared by Google.